Booking Faq

Frequently Asked Questions

As a trusted local supplier, we are committed to providing excellent customer service. Our website is designed to make sourcing tyres online easy and hassle-free. With access to our booking system, you can choose from a wide range of branded tyres and schedule a fitting at your convenience—without the need for online payment. If you have any questions about the booking process, check our FAQs below or contact us at 01643 707788.

I entered my vehicle registration number, but the displayed tyre size doesn’t match the one on my vehicle?

We obtain tyre size data by matching DVLA records with information from the SMMT (Society of Motor Manufacturers and Traders) to identify your vehicle’s original equipment tyres. However, some cars may have upgraded wheels or tyres, so we recommend double-checking the actual tyre size on your vehicle before confirming your booking.

I entered my vehicle registration number, but my car details did not appear?

Please double-check that you've entered the correct details, such as not confusing the letter O with a zero. While we have data for many Light Commercial Vehicles, we cannot guarantee full coverage.

We currently do not offer motorcycle tyres, but specialist fitting centres may be able to assist. If you've recently transferred a personalised number plate, the DVLA may take a few weeks to update their records.

If your vehicle details are significantly incorrect, we recommend contacting the DVLA. Alternatively, you can search by tyre size (e.g., 205 55 16) and speed rating to view available options.

I'm unsure how to find and read the tyre size on my tyre.

Please see the diagram below or if you have any further questions, please call us on 01643 707788 or drop in as we are local.

I've ordered the wrong tyre size by mistake what do I do?

We will do our best to assist you, but it is your responsibility to ensure that the tyre size you have selected is correct for your vehicle. If you have any concerns, please contact us as soon as possible at 01643 707788.

If you need a reminder of the tyre you’ve booked, you can check your confirmation email or give us a call at 01643 707788, and we’ll be happy to look up your booking details.

Do the prices quoted include fitting?

Our prices cover fully fitted tyres and include a new valve, wheel balancing, and the disposal of the old casing.

I have booked a fitting but have not received an email confirmation.

Please check your spam folder in case the email was filtered. If you still can't find it, feel free to contact us at 01643 707788, and we’ll be happy to resend your confirmation.

Is it possible to modify my booking?

If you need to modify your booking, please call us as soon as possible at 01643 707788.

Is it possible to have my tyres fitted earlier?

If you need to modify your booking,We strive to provide a fast and efficient service, which is why we have developed our online booking system. However, if you need an earlier fitting date than those available on the website, please call us at 01643 707788, and we’ll do our best to move your booking forward, subject to stock availability.

please call us as soon as possible at 01643 707788.

When do I pay for my tyres?

This website lets you choose the right tyres for your vehicle and book a fitting at a convenient time. Payment is only required at the fitting centre once you are completely satisfied.

Can I get additional work, such as wheel alignment, when I get my tyres fitted?

We offer a range of related services. Simply add your service request in the comment box when placing your booking, or use the link provided in your confirmation email.